Privacy Policy

Effective date: November 4, 2026

Miss Clutter LLC (“Miss Clutter,” “we,” “us,” or “our”) provides professional organizing, styling, packing, unpacking, and related services in California. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through missclutter.com, communications with us, and our client services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, service address, and other contact details.

• Project information: Requested services, appointments, preferences, measurements, notes, communications, and information about your home, office, retail space, or belongings.

• Photos and videos: Images or recordings submitted for an estimate, project planning, documentation, or requested services.

• Transaction information: Estimates, invoices, payment status, purchases, and service history. Payment providers process payment-card information; we do not intend to store complete payment-card numbers.

• Website and device information: IP address, browser and device type, operating system, pages viewed, links selected, referring website, visit dates and times, approximate location, cookie identifiers, and advertising identifiers.

• Social-media information: Information you make available when communicating or interacting with us through social media.

• Job-application information: Contact details, résumé, employment history, and other information submitted when applying to work with us.

Please avoid sending passwords, government identification numbers, medical records, financial documents, or other information that is not needed for your inquiry or project.

How We Collect Information

We collect information:

• Directly from you when you contact us, request an estimate, submit photos or videos, book services, pay an invoice, or otherwise communicate with us.

• Automatically through cookies, pixels, analytics tools, and similar technologies.

• From service providers, payment processors, social-media platforms, referral sources, and other parties involved in providing or requesting our services.

How We Use Information

We may use personal information to:

• Respond to inquiries and prepare estimates.

• Schedule, plan, provide, and manage services.

• Review project photos and videos.

• Communicate about appointments, invoices, projects, and support requests.

• Maintain customer and project history and support future services requested by clients.

• Maintain accounting, tax, insurance, and business records.

• Operate, analyze, improve, and secure our website and services.

• Measure website traffic and advertising performance.

• Prevent fraud, misuse, security incidents, and other harmful activity.

• Address complaints, disputes, insurance matters, or legal claims.

• Comply with legal obligations and protect people, property, and legal rights.

• Carry out another purpose disclosed when information is collected or with your permission.

How We Disclose Information

We may disclose personal information to:

• Providers of website hosting, customer management, file storage, automation, communications, analytics, advertising, accounting, payment, and other business services. These may include Wix, HubSpot, Dropbox, Make, QuickBooks, Google, and Meta.

• Employees, contractors, and professional advisers who need the information to provide services or support our business.

• Government agencies, courts, law enforcement, or other parties when required by law or reasonably necessary to protect people, property, or legal rights.

• A buyer, investor, lender, or successor in connection with a proposed or completed sale, financing, merger, or transfer of the business.

We may also disclose aggregated or deidentified information that does not reasonably identify an individual.

SMS Text Messages

If you opt in, Miss Clutter LLC may send recurring customer-care texts, including automated messages, about your inquiries, appointments, project updates, account assistance, and support follow-ups. We collect your mobile number, messages, and consent and opt-out records to operate the program and honor your choices.

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. Our other disclosure and advertising provisions do not authorize that use. We share SMS information with service providers, such as messaging platforms and carriers, only as needed to deliver and support the SMS program, and where legally required.

Texting is optional. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance, or email website@missclutter.com. We retain consent and opt-out records as reasonably needed to document permission, honor opt-outs, and meet legal obligations. See our Terms of Use for SMS messaging terms.

Photos, Videos, and Portfolio Use

Photos and videos submitted for an estimate or project may be used to evaluate the space, plan and provide services, document work performed, maintain project history, support future services requested by the client, and address complaints, disputes, or insurance matters.

We will not publicly use identifiable client photos or videos in advertising, social media, testimonials, or our portfolio without separate permission. If permission is provided, we may retain and use the approved material until it is no longer needed or permission is withdrawn. Withdrawal applies to future use and may not affect material already lawfully published, printed, or shared.

Cookies, Analytics, and Advertising

We and our service providers use cookies, pixels, and similar technologies to operate the site, remember preferences, measure traffic, understand visitor activity, and evaluate advertising.

The site uses services associated with Google, Meta/Facebook, HubSpot, and Wix. These companies may collect device and browsing information directly and may combine it with information from other websites or services, subject to their own privacy policies.

You can restrict cookies through your browser and through any cookie controls displayed on the site. Blocking cookies may affect how the site functions.

Sale or Sharing of Personal Information

We do not sell personal information for money.

Advertising and analytics providers may receive identifiers and website-activity information through cookies or pixels. California law may treat some of these disclosures as “sharing” for cross-context behavioral advertising.

Where required by law, we will provide a method to opt out of sale or sharing and will process recognized opt-out preference signals, such as Global Privacy Control, as required.

Do Not Track

Some browsers send a “Do Not Track” signal. Because there is no consistent industry standard for these signals, the site may not respond to legacy Do Not Track signals. Third-party analytics and advertising providers may collect information about activity over time and across different websites.

Retention

We retain personal information for as long as reasonably necessary to evaluate inquiries, provide requested services, maintain customer and project history, support future services requested by clients, address disputes or insurance matters, and meet legal, accounting, tax, and business obligations.

The retention period depends on the nature of the information, the relationship with the client, the reason it was collected, and applicable legal requirements. We delete or deidentify information when it is no longer reasonably needed, unless continued retention is permitted or required by law or authorized by the individual.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children

Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. We do not knowingly sell or share the personal information of anyone under 16.

California Privacy Disclosures

This section supplements the rest of this policy for California residents.

During the preceding 12 months, we may have collected:

• Identifiers, including names, contact details, IP addresses, and service addresses.

• California customer-record information, including contact, billing, and payment-related information.

• Commercial information, including requested services, estimates, invoices, purchases, and service history.

• Internet or network activity, including device, browsing, analytics, cookie, and advertising information.

• Geolocation information, such as an approximate location derived from an IP address or a service address supplied by a client.

• Sensory information, including project photographs and videos.

• Professional information supplied by job applicants.

• Inferences about interests, preferences, or service needs.

We collect, use, retain, and disclose these categories for the purposes described in this policy. We may disclose them to the categories of recipients identified in “How We Disclose Information.”

We have not sold personal information for money. Identifiers and internet or network activity may be disclosed to analytics and advertising providers in a way that California law could consider “sharing.”

If the California Consumer Privacy Act applies to Miss Clutter, California residents may have the right to:

• Know the categories and specific pieces of personal information collected about them.

• Request deletion, subject to legal exceptions.

• Correct inaccurate personal information.

• Opt out of the sale or sharing of personal information.

• Limit certain uses of sensitive personal information.

• Use an authorized agent to make a request.

• Receive equal service and not be discriminated against for exercising a privacy right.

We use sensitive information, such as a service address or private details visible in project media, only as reasonably necessary to provide requested services, maintain security, keep appropriate records, and comply with law.

To submit a privacy request, email website@missclutter.com with the subject line “California Privacy Request.” Describe the right you wish to exercise. We may request information reasonably necessary to verify your identity or an authorized agent’s authority. We will respond as required by applicable law.

California’s “Shine the Light” law may also allow certain customers to request information about disclosures made for another company’s direct-marketing purposes. We do not disclose customer information to other companies for their own direct marketing unless we provide any notice and choice required by law.

Your Choices

You may:

• Ask to access, correct, or delete information by emailing us.

• Unsubscribe from marketing emails using the unsubscribe link in the message.

• Control cookies through your browser or the site’s cookie controls.

• Withdraw permission for future portfolio or marketing use of project media.

• Contact us with questions about how your information is handled.

We may retain information where permitted or required by law.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. We will post the revised policy, update its effective date, and provide additional notice of material changes when appropriate or legally required.

Contact Us

Miss Clutter LLC

Email: website@missclutter.com